Staff Engineering Technical Writer

Developer learning has shifted toward just-in-time learning via generative AI, and away from owned web properties. As Staff Engineering Technical Writer, reporting to the Director of Developer Relations, you'll work alongside the customer success and product marketing teams to build an education strategy that leverages these industry changes to support awareness and adoption of 1Password's developer tools. You'll create AI and generative-search-optimized content, tutorials, technical blogs, and other technical assets, and help the wider organization produce content that AI surfaces and that addresses real human concerns and technical education needs.

Responsibilities

• Architect content navigation structures and content sets that support users of all experience levels with the specific technical problems they are trying to solve.
• Author content by testing workflows directly in context, converting existing content for new audiences, and working with subject matter experts and other stakeholders.
• Engage with the community and internal stakeholders to improve content across 1Password's channels and fill gaps through authoring or curation.
• Optimize content and web for AI discoverability, helping users find answers where they naturally look: Google agent mode, AI-assisted IDEs, and other interfaces.
• Enable people across the 1Password community to create great content using templates, toolkits, style guides, training, and feedback, raising the bar for written content across the organization.
• Socialize content across marketing, customer success, social, and field teams for the broadest possible reach.

Qualifications

• 7+ years of technical content experience delivering documentation, tutorials, and technical marketing materials for DevOps tools, CLIs, or programming languages.
• A strong user perspective, informed by product testing and usage, that helps identify content needs and product rough edges.
• Experience using web metrics data to optimize documentation, evaluate content strategy, identify gaps, drive traffic, and generate engagement.
• Experience collaborating with technical product marketing, social teams, customer support, subject matter experts, comms, and brand.
• Proven collaboration with content platform teams to improve performance, usability, searchability, and AI compatibility.
• Experience enabling engineering and product teams to create strong documentation using training, tools, standards, and automation.