This position is no longer accepting applications. The listing is kept for reference.

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US only · Remote within Canada or United States

Senior Customer Support Controls & Governance Program Manager

Mercury Posted about 2 months ago $138.8K - $192.8K

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About the role

Sibling of the readiness seat, and a different job. The first mission named is preparing Customer Support for bank-grade controls, because Mercury is working towards becoming a bank: procedures, ownership, monitoring and audits that will be examined by people whose job is to find gaps.

The stated tension is doing that without losing the speed and empathy the support team has now. Anyone who has been through a controls programme knows how easily that second half gets sacrificed. Remote within the US or Canada.

Skills

Support Compliance Audits Support Monitoring Banking Operations

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Republished listing

This opportunity was discovered on Mercury's public careers page and is republished here for discovery purposes. Applications are handled by the employer.

If this is your role and you want it off the board, contact us.