About the role
Behind the long title is a specific job: making sure that when product ships something, changes a tool or alters a workflow, the support team is ready before customers arrive rather than after. Readiness planning, dependency management, launch coordination.
It sits across Support, Product, Risk, Engineering and Enablement, which means influence without authority is the daily reality. Remote within the US or Canada.
Skills
How to apply
Apply directly on the employer's application page. Your application goes straight to them.
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Republished listing
This opportunity was discovered on Mercury's public careers page and is republished here for discovery purposes. Applications are handled by the employer.
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