Happiness Engineer – Customer Support & Success

Around six self-scheduled hours a day on email and live chat, and typically one or two weekend days a month with flex days back during the week. That shape is the thing to weigh before anything else.

Support at Automattic is not a side function: every employee spends their first two weeks in it and does a week's rotation every year. The job is teaching and solving technical problems for people publishing and selling on the open web, and carrying what you learn back to the people building the tools. Worldwide.