Senior Product Manager, Payments

Automattic is hiring a senior, hands-on Product Manager to join WooCommerce Payments and take ownership of a defined area within its payments products and partner integrations. You will collaborate closely with the Head of Product and work day-to-day with engineering, design, support, and partnerships. This role is deeply executional: much of your time is spent in Linear writing and refining issues, triaging bugs and incidents, reviewing and shaping flows in Figma, creating lightweight prototypes, and writing briefs or PRDs when needed. Payments at WooCommerce run at serious scale, billions in total payment volume, and the quality of this experience directly affects merchant revenue, shopper conversion, and the success of the commercial engine.

Responsibilities

• Own product direction and execution for a key part of the payments product area, with clear goals, priorities, and measurable outcomes.
• Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and overall reliability.
• Raise the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust.
• Use data, support signals, and merchant feedback to decide what to work on next, define success measures, and make tradeoffs explicit.
• Work closely with priority payments partners, including Stripe and PayPal, to improve integrations, ship changes, manage dependencies, and resolve issues.
• Keep stakeholders aligned through clear, direct writing and communication about progress, risks, and decisions.

Qualifications

• 7+ years in product roles, with senior IC experience owning complex problem spaces and influencing cross-functional teams.
• 4+ years in payments or fintech, ideally on products operating at scale; large or global launches are a plus.
• Strong product judgment: you make good calls in messy situations and do not need perfect information to move forward.
• Comfort working on critical, high-trust systems where reliability matters and small changes can have outsized impact.
• Ability to work deeply with engineers and designers on complex problems, including technical constraints and tradeoffs.
• Strong analytical habits and a practical approach to metrics, dashboards, and instrumentation.
• Clear written and verbal communication in a distributed, async environment. Familiarity with WooCommerce, WordPress, or open-source ecosystems is a plus.