About the role
Kong makes an API gateway and AI gateway used by large enterprises. This is a senior staff seat on its Technical Support Engineering team, handling complex, mission-critical issues in customer production and pre-production environments.
You would lead investigation of the hardest cases through live troubleshooting calls and email, help customers implement the API and AI gateways, write knowledge articles that complement the docs, and feed product and engineering real-time evidence of how the product behaves in the field. You would work alongside education, TAMs, CSMs and professional services on customer issues.
The posting asks for deep experience with cloud infrastructure on AWS, Azure or GCP, container orchestration with Docker and Kubernetes, and working knowledge of Git and GitHub. Pay is $130,000 to $170,000, a low band for the seniority. Remote, US.
Skills
How to apply
Apply directly on the employer's application page. Your application goes straight to them.
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Republished listing
This opportunity was discovered on Kong's public careers page and is republished here for discovery purposes. Applications are handled by the employer.
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