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Americas · Americas (remote)

Technical Support Team Lead, Pressable

Automattic Posted about 2 months ago $40K - $60K

All remote roles

About the role

Americas. A player-coach seat on a 24/7 technical support team, which means you are managing performance, metrics and SLAs and still working the queue when it needs working.

Pressable is Automattic's managed WordPress hosting, and the engineers you would lead are described as highly technical. Email tickets and live chat. The band is low by this board's standards.

Skills

Support AI WordPress Leadership Hosting Customer Service Technical Support

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Republished listing

This opportunity was discovered on Automattic's public careers page and is republished here for discovery purposes. Applications are handled by the employer.

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