About the role

Provide advanced technical support and consultation to enterprise customers through Zendesk tickets and calls. You will handle complex technical challenges, provide architectural guidance, solve mission-critical deployment problems, and build customer relationships. Daily work involves debugging, incident response, escalations, code-level investigation, and documentation updates. The role requires 24/7 support availability with scheduled weekday and weekend shifts plus holiday coverage.

Requirements

Deep WordPress expertise (codebase, themes, plugins, WP-CLI, hooks/filters)
Proficiency reading and writing code (HTML, CSS, PHP, JavaScript)
Web technologies knowledge (REST APIs, HTTP, DNS, Git, reverse proxy)
Scalability, performance, and security expertise in enterprise contexts
Monitoring tools proficiency (Kibana, New Relic)
US-based residency and US citizenship required

Skills

DevOps / SRE JavaScript PHP DNS Git CSS HTML WordPress

How to apply

Apply directly on the employer's application page. Your application goes straight to them.

Republished listing

This opportunity was discovered on Automattic's public careers page and is republished here for discovery purposes. Applications are handled by the employer.

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